DHL Express Careers April 2025 - DHL Express provide a chance to fill Jawatan Kosong Customer Service Analyst, that will be placed in Kuala Lumpur. You will receive a better chance along with safer dwell in the future. Signing up for this corporation makes anyone able to reach the goal easier and create the aim come true.

To produce this organization eyesight and mission comes on right DHL Express will be wide open of brand-new place seeing that September 2024. All people who are considering about filling up this vacant, please take a part in this Jawatan Kosong Customer Service Analyst recruitment. If you will be the one which might load qualifications, you can try to see more info about Jawatan Kosong Customer Service Analyst below.

DHL Express Jobs April 2025

Jawatan Kosong Customer Service Analyst in Kuala Lumpur

(24008JH)

Malaysia-Selangor-Kuala Lumpur - Kulco | Full-time | Permanent | Mixed Shift

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Role Purpose

• Run reports using data from sources such as CS Combine, WFO, IQ, MCT and other CS tools for the purpose of reporting the Customer Service Department Performance and individual performance on daily, weekly, and monthly basis.

• Analyze the data and identify areas of improvement required with Customer Service Department.

• Responsible for service excellence programmes assigned by the Customer Service Development Manager.

• Manage, operate, and comply to DHL Centre of Excellence Standards for Customer Service by having Best Day Everyday.

Main Accountabilities

• Prepare daily, weekly, and monthly reports on Customer Service Performance for submission to Country Management and RO.

• Build a data base on individual Customer Service Advisors to track and drive improvement in performance.

• Analyze service incidents and failures to surface trends in service gaps and process weaknesses in the Customer Service Function and /or other interfacing functional departments in the service delivery process (e.g. Ops, Hub, Gateway, Network, Contractors, etc.) that impact the achievement of service excellence to customers.

• Conduct post-implementation review of processes and analysis of data and assess corrective and preventive actions to pre-empt recurrence in line with the focus on achievement of service excellence to customers.

• Participate and contribute in cross-departmental collaboration to identify arears for service improvement covering processes or controls and recommend specific CS-related improvement actions.

• Document, consolidate, validate and prioritize CS business user requirements for CS Applications such as CS Combine, AVAYA, GCCU, WFO and other CS applications.

• Support CS Resource Planner in terms of Forecasting and Scheduling of Contact Center Advisors.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
• Typically requires Bachelor of Degree in Business Administration/ Business Analytic, Statistic, MIS or equivalent (preferred)
• 2 years of working experience in Customer Contact Centre in a service industry (preferably).
• Excellent Interpersonal skills and relates well with customers and co-workers from all levels.

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and reponsible tasks? Then apply now!
We look forward to receiving your application!

Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.

As one of the leading companies in Malaysia, DHL Express offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. DHL Express also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and erudition through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Customer Service Analyst Kuala Lumpur September 2024 by DHL Express, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

Related Jobs