TCR Group Recruitment April 2025 - TCR Group invites the best people to apply Jawatan Kosong IT Support Engineer L2, that will be placed in Cyberjaya. You will definitely get a better chance along with less dangerous life sometime soon. Signing up for this firm makes a person able to attain the ones aim much easier as well as produce the desire becoming reality.

To help the business eyesight and mission comes on legitimate TCR Group will be wide open up for brand-new place as Januari 2025. Everybody who are enthusiastic answering this specific vacant, please take a part in this Jawatan Kosong IT Support Engineer L2 recruitment. If you will be one that can certainly load qualifications, you can look at more info about Jawatan Kosong IT Support Engineer L2 below.

TCR Group Job Vacancies April 2025

Jawatan Kosong IT Support Engineer L2 in Cyberjaya

Malaysia > Cyberjaya

The Opportunity

We are seeking a highly solution-oriented IT Support Engineer (L2) with technical expertise to join our team at TCR Malaysia in Cyberjaya. In this role you will address more complex IT Services. The ideal candidate will have both technical expertise and excellent communication skills to ensure seamless resolution of incidents, requests and escalations.

A snapshot of what you will be doing here

• Technical Support:

  • Handle L1 escalations, troubleshoot hardware/software/network issues, and collaborate with L3 teams.

• 
  Incident Management:

  • Manage complex incidents and service requests, ensuring SLA compliance and proactive issue prevention.

• 
  System Monitoring:

  • Assist in monitoring IT systems, perform health checks, and escalate critical issues.

• 
  Documentation & Training:

  • Maintain knowledge base, create technical documentation, and mentor L1 engineers.

• 
  Collaboration:

  • Work with internal teams and vendors, support L3 during major incidents, and participate in team meetings.

• 
  Process Improvement:

  • Identify ways to enhance IT service efficiency, propose system improvements, and develop expertise in key IT domains (ex. Infrastructure, Cloud Technologies, Workplace Solutions, Applications Support, Data Management, Security and Governance)

We are looking for an individual who:

• Has 3-5years experience in IT Support with at least 1 year in a L2 capacity.

• Holds a Bachelor’s degree in IT, computer Science or related field (or equivalent)

• Experience with ITIL frameworks, especially incident and problem management.

• Hast strong troubleshooting and analytical skills across various IT domains, including Windows OS, Active Directory, Intune, Office 365, and networking.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal and written communications skills.

• Fluent in English, (both written and oral); additional languages are strong asset.

• Strong understanding of SLA compliance and metrics, but also proficient in performance monitoring and reporting tools.

We think you will love working with us

• You will work with in a supportive and safety focused work environment.

• A competitive salary, with as benefits a health & dental plan, retirement savings plan.

• We operate with streamlined decision-making processes, placing our employees at the core of the company’s success and embodying our company values (integrity, open-mindedness, accountability, passion).

• At TCR, we strongly believe in fostering entrepreneurship among our people.

• You have the capability to adapt and drive change where necessary.

• Since 1999, we have been pioneers in promoting sustainability within the aviation industry.

Our company

At TCR Group, we're dedicated to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our comprehensive offerings include GSE rental, leasing, and maintenance services. With our headquarters located near Brussels and a team of approximately 1700 employees, we boast a global operational presence spanning over 200 airports across America, Europe, Asia Pacific, and the Middle East. Our relentless commitment to excellence has established us as a trusted partner for our customers worldwide.

Do you think we could be a match? We look forward to meeting you.

If you’re passionate about IT and troubleshooting, love sharing your expertise, and want to make an impact, we’d love to hear from you—apply today!

As one of the leading companies in Malaysia, TCR Group offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. TCR Group also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and erudition through the company programs.

If You are fascinated to submit an application for Jawatan Kosong IT Support Engineer L2 Cyberjaya Januari 2025 by TCR Group, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Cyberjaya region from another company below.

Related Jobs