Red Contact Sdn Bhd - Kota Syahbandar, Melaka Jobs April 2025 - Red Contact Sdn Bhd - Kota Syahbandar, Melaka needs the best people to fill Jawatan Kosong Quality Assurance Executive - Call Centre Melaka, that will be placed in Melaka. You will receive a better potential customer as well as less dangerous life in the future. Signing up for this corporation makes a person can carry out the goal simpler in supplementary to help the current dream be realized.

To produce the corporation vision along with mission come on right Red Contact Sdn Bhd - Kota Syahbandar, Melaka is usually open up for fresh placement seeing that April 2025. Everyone who are enthusiastic answering this specific vacant, you need to take a part in this Jawatan Kosong Quality Assurance Executive - Call Centre Melaka recruitment. If you are one that can certainly load qualifications, you can look at further information about Jawatan Kosong Quality Assurance Executive - Call Centre Melaka below.

Red Contact Sdn Bhd - Kota Syahbandar, Melaka Job Vacancies April 2025

Jawatan Kosong Quality Assurance Executive - Call Centre Melaka in Melaka

KEY ACCOUNTABILITIES

• Responsible for conducting daily, weekly, monthly and quarterly Quality Monitoring and Feedback sessions (voice and non-voice transactions) for overall Customer Service department and develop plans and strategies to exceed customer experience and quality deliverance to customers.

JOB RESPONSIBILITIES

• To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
• To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
• To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
• To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
• Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
• Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
• Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
• Conducting Monitoring (Call/Email) and Coaching
• Call Monitoring and related Reports
• Analysis, Evaluation and Measurement
• Assessment and Administrative Activities
• Buzz sessions and other Tasks

OFFICE LOCATION

Red Contact Sdn. Bhd.

No 17-2, Jalan KSB 11, Taman Kota Syahbandar, 75250 Melaka.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,350.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Fixed shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Quality assurance: 1 year (Preferred)

Language:

• English (Preferred)

As one of the leading companies in Malaysia, Red Contact Sdn Bhd - Kota Syahbandar, Melaka opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Red Contact Sdn Bhd - Kota Syahbandar, Melaka also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowing through the company programs.

If You are fascinated to send an application for Jawatan Kosong Quality Assurance Executive - Call Centre Melaka Melaka April 2025 by Red Contact Sdn Bhd - Kota Syahbandar, Melaka, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Melaka region from another company below.

Related Jobs